InnoVent Partners with GBPO Solutions to Support the BPO Industry with Sustainable IT

The BPO sector is built on trust, performance and operational efficiency. But for many organisations looking to outsource, knowing which providers truly meet high standards can be challenging.

That’s where GBPO Solutions comes in.

Who are GBPO Solutions?

GBPO Solutions offers the world’s first independent accreditation for the BPO sector, designed to increase transparency and confidence across the industry.

Acting as a specialist consultancy, GBPO independently validates BPO providers’ people, processes and technology - ensuring they meet rigorous quality standards before recommending them to clients. Their fee-free sourcing model means businesses are matched with accredited BPO partners based purely on suitability, not commission.

With over 25 years of experience across sourcing, operating and selling BPO services, their “Golden Triangle” approach brings a level of credibility and objectivity that the industry has long needed. Their mission is simple: move the BPO industry toward greater transparency and accountability.

A Strategic Partnership for the BPO Sector

We’re proud to announce that InnoVent has been selected as GBPO Solutions’ sole IT partner.

GBPO approached us following our proven success supporting BPO organisations across the UK and South Africa. As a result, we will now work alongside their accredited BPO partners to deliver flexible, sustainable IT solutions tailored specifically to the operational realities of call centres and outsourced service providers.

This partnership demonstrates that our solutions meet the same rigorous standards GBPO expects from its accredited providers. It reflects alignment in values - quality, transparency and long-term partnership.

Why this matters for BPO Organisations

Technology is the backbone of every BPO operation.

Rapid onboarding, fluctuating headcount, contract-based growth and regular refresh cycles demand an IT model that is flexible, scalable and cost-predictable.

Our subscription-based IT model enables BPO organisations to:

• Deploy devices quickly for new starters
• Increase the productivity of teams with high-performance devices
• Align IT contracts with client contracts
• Manage refresh cycles more strategically
• Maintain predictable quarterly costs
• Reduce operational downtime

Rather than owning IT assets across their full lifecycle, organisations can manage technology for the length of a contract - bringing greater financial control and agility. To learn more about how subscription IT can transform cost-per-seat planning and avoid capital expenditure shocks, check out our previous blog: Rethinking IT for BPOs: From CapEx Shocks to Predictable Cost-per-Seat.

Supporting sustainable growth with 2nd Life IT

A key focus of our work within the BPO industry is our 2nd Life IT range of professionally refurbished devices.

Fully refurbished, upgraded and covered by warranty, these devices deliver strong performance and a like-new appearance at a lower cost than buying new.

For BPO providers managing large device estates, this offers:

• Lower upfront and ongoing costs
• Faster deployment for large teams
• Reliable, warrantied equipment
• Reduced e-waste and lower carbon impact

Choosing refurbished technology is not a compromise. It’s a practical, commercially sound and environmentally responsible approach to scaling operations.

Raising Standards across the Industry

This partnership isn’t just about IT supply. It’s about raising the bar for how BPO organisations evaluate and deploy technology. By working with GBPO Solutions and their accredited partners, we are contributing to a more transparent, accountable and sustainable BPO ecosystem.

We look forward to supporting GBPO’s network of providers and helping their clients build resilient, future-ready outsourcing operations.

At GBPO Solutions, we’re always looking to partner with organisations that bring real, practical value to our global client base. InnoVent’s mission to transform how businesses source, fund and manage IT strongly aligns with the needs we see across the BPO sector. With over 80,000 assets leased and more than 30,000 given a 2nd life, their sustainable and flexible approach makes them a natural fit for our network. We’re excited to collaborate and deliver smarter, more responsible IT solutions together