In most organisations, IT downtime it’s both an inconvenience and a direct hit to productivity, revenue, and employee experience. When a laptop fails or a desktop underperforms, the ripple effect is immediate: support tickets spike, teams stall, and IT departments are pulled into reactive firefighting.

Warranty Plus is a new option within our existing Warranty Service, designed to remove that friction entirely.

The problem with traditional IT support

Even with strong warranty coverage, the typical repair-and-return model creates gaps:

• Lost productivity while devices are repaired or replaced
• Increased pressure on IT teams to troubleshoot and manage escalations
• Delays in sourcing replacement hardware, especially at scale
• Inconsistent user experience, particularly in fast-paced environments like contact centres or distributed teams

For organisations running lean IT operations or supporting large workforces, these challenges compound quickly.

 

What is Warranty Plus?

Warranty Plus is a proactive support layer built around your existing fleet of 2nd Life IT devices.

Instead of waiting for something to go wrong and then reacting, you hold a pre-configured “gold stock” of refurbished laptops and desktops on-site. These devices are:

• Pre-imaged and configured to your environment
• Ready to deploy immediately
• Aligned with your existing hardware estate

When a device fails, it’s not a support ticket—it’s a swap

How it works

1. A user experiences an issue with their device
2. IT swaps it instantly with a ready-to-go replacement from on-site stock
3. The faulty device is removed for repair or processing
4. The user is back up and running within minutes

No waiting. No disruption.

As one of our client’s described it:

“It’s like an F1 motor car comes in, got a broken wheel, switch it in — mechanics come in, take it off, and then put the new one on.”

 

The Business Impact

1. Near-Zero Downtime
Employees stay productive with minimal interruption. Critical in high-output environments like BPOs, customer support teams, and hybrid workforces.

2. Reduced IT Workload
No more urgent troubleshooting under pressure. IT teams can focus on strategic initiatives instead of constant break-fix cycles.

3. Predictable Operations
With pre-configured devices ready to go, there’s no uncertainty around replacement timelines or compatibility.

4. Better User Experience
Fast resolutions mean less frustration for end users and smoother day-to-day operations.

 

Built for 2nd Life IT

Warranty Plus is designed for our 2nd Life IT range—refurbished enterprise-grade devices from Dell, HP, and Lenovo.

These devices already offer a strong foundation:

• Cost efficiency: Save up to 40% compared to new hardware
• High reliability: Failure rates under 3.6% (brand new devices averages 9%)
• Full support: Warranty for the life of the subscription
• Sustainability: Reduced e-waste and lower CO₂ impact through reuse

By combining these benefits with Warranty Plus, you get a solution that is not only cost-effective and sustainable—but operationally resilient.

A proven approach

Warranty Plus was first implemented with one of our BPO clients, ResQ, where uptime and agent productivity are critical.

The result: faster issue resolution, reduced disruption, and a significantly smoother experience for both users and IT teams.

If you want to see how this works in practice, you can explore the ResQ case study here: www.innovent.co.uk/case-studies/resq-case-study

Is Warranty Plus right for you?

Warranty Plus is particularly valuable if your organisation:

• Supports a large or distributed workforce
• Operates in high-availability environments (e.g. contact centres)
• Wants to reduce IT support pressure
• Is already using—or considering—refurbished IT

Traditional IT support models are reactive by design. Warranty Plus changes that.

By putting ready-to-use devices directly in your hands, it turns downtime into a non-event—keeping your business moving and your teams focused on what matters. If you’re already investing in 2nd Life IT, Warranty Plus is the next step in making that investment work harder for your organisation.

Explore how Warranty Plus can fit into your IT strategy—get in touch to see how instant device swaps can reduce downtime and keep your teams moving.

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