V-Track FAQs

V-Track is an agent-based IT asset tracking solution that requires some software to be installed on the devices first before it starts tracking them.

After installation, the devices communicates with the V-Track services on your premise or on the V-Track Cloud via secure connections tracking the current state of the devices such as:

• Geo IP Location and Network Location.
• Hardware Specifications.
• Software Configuration and Licensing Information.
• User Information.
• OEM Warranty Information.
• Printers & peripherals connected to the devices and more.

In short, yes.

We give you the opportunity to test out V-Track in two ways:

• On-Premise If you opt into wanting to use the V-Track On-Premise solution, we can install the V-Track services on a separate (virtual) server on your network and issue a limited use license that you can use to test the functionality of V-Track over an agreed period and a set number of devices.
• Cloud You can register and setup an account for your organisation on our V-Track Cloud portal and get free trial license that you may use to track up to 5 devices of your choice over a limited period.

The V-Track client is a lightweight and resource friendly agent. It requires minimal system specifications and it should run on all modern systems with basic hardware but here are the recommended requirements.

Windows System Requirements

• OS: Windows 7 or higher
• Hard Disk Space: 10MB

Apple macOS & Linux System Requirements (Recommended)

• OS: macOS Sierra
• Storage: 30 MB

Android System Requirements (Recommended)

• OS: Android Lollipop (5.0) or later
• Storage: 80MB

Server System Requirements (On-Premise Platform only)

• RAM: 8 GB memory
• Storage: 15 GB hard drive space for Microsoft SQL Server and IIS
• Processor: Intel Xeon E3-12XX series processor or equivalent/faster
• OS: Windows Server 2008 or newer operating system

V-Track can track most your smart IT assets namely:

• Laptops
• Desktops
• Servers
• Virtual Machines
• Android Devices
• Printers
•SNMP Devices

* * Devices such as network switches, multifunctional printers and access points that have SNMP enabled (Only for On-Premise).

V-Track uses trusted third parties to support and host customer device information to ensure best practice infrastructure security.

All communication outside of a secured network is encrypted using TLS/SSL between the client machines and the V-Track Cloud services (which is also used for On-Premise internet based tracking). Data is stored behind firewalls and security devices with best known practises, so you do not have to worry about the safety of your information.

If you opt for the V-Track Cloud solution, backups are managed by V-Track and done continuously to ensure that the most recent data is available for data recovery.

The V-Track Cloud solution also makes use of automatic performance scaling and advanced database technologies to ensure optimal performance is always achieved.